April 29, 2010

Visual Vocabulary for Rich Internet Applications

About three years ago, I presented at UX Week 2007 on a topic that in hindsight, probably was best left to some kind of tutorial. At the time, I had been specifying the interface behaviour of highly conditional and rich internet applications (think flash, ajax, etc) through an adaptation of Jesse James Garret's Visual Vocabulary.

I just stumbled across the old presentation and took another look. It's not all bad, though I think I completely lost my audience given the convoluted nature of the topic. You would be forgiven for enquiring whether this is a good use of time - diagramming rich interface behaviour - when you could be prototyping the interface instead... it smells a bit like documentation gone mad.

It was at least an interesting thought experiment and one I'm posting it here because maybe one day, someone will find it useful for something. If you do, let me know.

Posted by Ant at 11:48 PM | Comments (0)

April 28, 2010

The next frontier: Designing for Emotion

Aarron Walter makes some salient points about designing products to elicit an emotional response over on Carsonfield's Think Vitamin. He makes a nice analogy that usability is equivalent to edibility of food. Yes, food has to be edible. But what about tasting good? That's how emotional response equates to design.

"Positive emotional stimuli can build a sense of trust and engagement with your users. People will forgive your site or application’s shortcomings, follow your lead, and sing your praises if you reward them with positive emotion."

So, I wonder in what circumstances we may want to provide people with something other than positive emotional stimuli through our products and services?

Posted by Ant at 03:51 PM | Comments (0)

April 27, 2010

Service Design Tools

Roberta Tassi has assembled quite a collection of delicious deliverables for Service Design as part of her thesis. www.servicedesigntools.org is a helpful resource in refining our approach for the work we're doing at Different right now. New challenges arise with each new project, as none are quite alike. This site showcases a few different ways to solve similar problems.

Posted by Ant at 04:39 AM | Comments (0)

April 25, 2010

Experience Map

Starbucks Service Experience Design - A map of positive and negative factors felt by customers as they move through the end to end experience is a powerful means to realise opportunities. The artefact hints at the emotional journey along the way and coupled with events within the control of Starbucks, it highlights the areas in need of attention to deliver the most impact on experience.

We have been creating these for our Service Design projects at Different as part of the Experience Research and Strategy phases. They're very powerful communication tools that have seen us open the eyes of even the most conservative clients. As such, they deliver tremendous value in terms of supplying clients with the "ah ha!" moment regarding this crazy dark art we practice called "Experience Design".

Posted by Ant at 05:02 AM | Comments (0)

April 23, 2010

3D printing

Straight out of a Neal Stephenson novel - 'Diamond Age' is about life when nanotechnology is matured. This 3D printing service is reminiscent of a gadget he talks about where you can have anything you want created by dialing up a few codes. Cool for prototyping!

And if you think that's nifty, check this out: RepRap is a 3D printer that you can have at home. Not only does it print plastic objects for you, but it also can print itself! (well, about half of itself anyway). In an Open Source meets Slow Food way, the RepRap is freely available to everyone and is primarily distributed locally.

The concept is quite staggering in that it indicates a future as depicted by Stephenson and it's happening right now. Download a design off the internet and your RepRap printer will whip it up for you. The implications of no longer needing to buy as many manufactured products, since they can be made at home not only means cheaper goods, but also less transportation and the environmental damage that brings along with it.

RepRap from Adrian Bowyer on Vimeo.

Posted by Ant at 10:00 PM | Comments (0)